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 I Don't Have Any Artwork. Can I Still Have A Design Made? |
| Yes, our graphic design department will work with you to design a logo to your specifications at the rate of $40 per hour. We also accept your camera-ready artwork at no cost. Please contact our art department at art@perfectpunch.net for accurate pricing of your design or click here to see millions of clip art images at no charge. |
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| What Picture Format Should I Send? |
| You may send your designs in any format such as .jpg, .tiff, .gif, .bmp, .pcx, .cpt, etc. The preferable format is .jpg. |
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| Do You Accept Vector Format Artwork? |
| Yes, we accept vector format artwork such as .cdr, .ai, .eps, .wmf, etc. If you send us artwork in CorelDraw (.cdr) or Adobe Illustrator (.ai), please be sure to first convert the artwork from text to curves. Otherwise, we may not be able to read the same font that you have sent. |
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| Can You Handle Rough Artwork Or A Garment From Which To Copy? |
| Yes, we have an art department that can handle poor quality artwork, provided that you give us specific instructions. Click Here for information on our Graphic Art Services. |
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| When Can I Expect Delivery? |
| Normal delivery time is 72 hours. Customers can specify when they need the digitized designs to be sent back to them on the Quote / Order Form. |
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| Do You Have A Catalog Of Stock Designs In Different Categories? |
| Not at this time. We will be concentrating on custom digitizing to our customers' specifications. We will add this feature in the near future. Until then, we do have sample designs that can be downloaded at no charge. |
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| Do You Have An Order Form For Me To Fill In Before I Send My Order? |
We do have an online Quote / Order Form. Your image and the details you provide on the Quote / Order Form will reach us when you click Submit.
Alternatively, you may send your order information and your scanned image to us by e-mail at orders@perfectpunch.net. |
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| How Is The Payment Handled? |
| You can pay by credit card, PayPal or apply for terms (net 30). Please refer to our Payment section for more information. |
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| What Credit Card Can I Pay With? |
| We accept all major credit cards: Visa, MasterCard, and American Express. Credit card payment is processed by Pay Pal which is known for its secure transactions. |
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| What Kind Of Information Do I Need To Include When I Send My Order? |
The most important information to include: - Design name
- Size in width or height (cm. or inch.). You may indicate either width or height as the second measurement will be proportionate
- Fabric on which to embroider
- Completion date for the digitized design
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| Do I Need To Send Credit Card Details Each Time I Place An Order? |
| No, you do not need to send credit card information each time you place an order. If you enter your credit card information during Registration, call with your credit card information, or fill out the Credit Card Fax Form, we will keep it on file for your convenience. If you choose to pay by PayPal, PayPal keeps your credit card information on file. |
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| How Do I Send My Credit Card Information To You? |
| You can enter your credit card information during Registration or call in your credit card information. The other method is to fax us the details using our Credit Card Fax Form. You would need to download this form from the Payment section in our website.If you prefer to pay by PayPal, click on the Pay Now link on your custom download page on the website. |
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| Is My Credit Card And Personal Information Safe From Fraudulent Use or Hackers? |
One of our most important policies at PerfectPunch.net is to keep your credit information safe from hackers. We will do all we can to safeguard your credit card and personal information.
PerfectPunch.net will NEVER SELL YOUR NAME OR E-MAIL ADDRESS TO ANYONE! |
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| How Do I Download Your Free Embroidery Designs? |
| After you click a Download button, a screen will appear asking whether you want to open the file from its location or save it to disk. Choose "save it to disk". You will then see a screen asking where you would like to save the file. Select the directory to which you would like to save the embroidery design file. Please be careful to remember the name of the file and directory to which you are saving the embroidery design on your computer. Click Save. The program will start the download process. When the download is complete, window will appear. The embroidery design is now saved to the specified file and directory and you can open it with your embroidery application. |
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| What Do I Do If The Downloaded Designs Are In A Zipped File? |
| Please visit www.winzip.com. You can download a free trial version of Winzip. Once it has been installed, Winzip will automatically pop up and open any zipped file on which you double-click. |
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| How Much Do You Charge For Digitization? |
| Please go to the Price/Editing section of our website for pricing information. A common price per 1000 is $8, but we do offer volume discounts. Volume discounts are explained in more detail in the Price/Editing section of our website. |
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| What Is Your Delivery / Turnaround Time? |
| Normal delivery time is 72 hours. Customers can specify when they need the digitized designs to be sent back to them on the Quote / Order Form. We will work within your deadline. |
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| How Do I Get A Quote? |
We need the same information to quote a design as we do when you place an order. You can obtain a quote two ways:
- Use our online Quote / Order Form and check the 'Quote' box at the top of the form. Attach the artwork at the bottom of the form.
- Or you may use the information from that form and send an e-mail to quote@perfectpunch.net.
Note: All quotes are not final and the actual cost of the design may vary as much as 15% from the quoted cost. PerfectPunch.net charges by stitch count and this is very hard to judge until the design is complete. |
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| Can I Use The Digitized Design On All Fabrics Types? |
We digitize a design with a specific fabric in mind. The fabric will dictate type of underlay, push-and-pull compensation, and density that the digitizer must address in creating the design. If the design is going on multiple types of fabrics, edits for the other fabric types are done. Not all fabrics require edits. For instance, if a design had been digitized for pique and is also to be sewn on interlock, no edit would be necessary.
Be sure to specify the fabric type(s) on which you would like to embroider on your Quote / Order Form. |
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| How Do I Contact You? |
Our Address is:
PerfectPunch.net
1348 Burton Street
Grand Rapids
MI 49507
USA
Tel: (888) 247-7801
Fax: (616) 247-7806
Website: www.perfectpunch.net
E-mail: support@perfectpunch.net |
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| How Much Do You Charge For An Edit? |
Please go to the Price/Editing section of our website. This page explains our editing charges. Our policy is that we will not charge for any unnecessary work.
Note: We may or may not be able to edit the design and in some circumstances, it may be more cost effective to re-digitize the design. If this is the case, we will inform you of this before we begin the work. |
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| Why Do I Receive a Time Out Error When I Send My Order Through Your Quote / Order Form? |
| Our server has been set to take a file attachment order with a size of no more than 1 MB. If you have this problem, you may send your order directly to our e-mail address at: quote@perfectpunch.net |
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| I Get An Error And A Returned E-Mail When I Send My Order To: orders@perfectpunch.net. Do You Have Another Address To Which I Can Send My Order? |
| Yes, we have a secondary address. This address should be used as a backup. The address is: support@perfectpunch.net Another method of sending your order to us is through our website. |
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| I Get An Error Message When I Try To Set Up An Account On Your Web Site. Is There Another Way That I Can Send My Account Information To You? |
| Please e-mail us at support@perfectpunch.net or call us at (888) 247-7801. We will help you register. |
